December 1, 2019

Recently appointed to Charley’s Chocolate Advisory Board, my third food tech start up board, and after an immersion tour in their sunny far north Queensland operations, I began thinking about some common themes of my SME consultancy and my for purpose board roles: inno...

December 1, 2018

Earlier this year, thanks to a Harvard Social Enterprise Scholarship and Sport Australia Women Leaders Grant, I had the pleasure of completing the Harvard Kennedy School of Government/Harvard Business School Performance Management in Non-Profits program. Similar to the...

July 1, 2016

As part of my board appointment to Australian University Sport I recently attended a two day university sport sector conference. I knew I would learn a lot about the sports education environment, gain valuable perspective on the organisation’s challenges and opportunit...

November 30, 2015

Not-for-profits are realising the need to put the customer at the heart of their service, in response to the recent health, disability and aged care reforms. Tied to this customer centricity is a new language with terms floating around including person centred care or...

February 1, 2015

In recent years I’ve noticed an emphasis on operational excellence. Maybe it’s just my exposure to the not-for-profit sector or a decade working with small to medium sized businesses? Or maybe it’s a newish focus across organisations. Whatever the case, I’m not convinc...

January 1, 2015

I’ve realised the value of information since early in my career. In a gap year before uni as the Office Assistant in a small owner run wholesaling business, stock not being correctly counted, shelved and invoiced meant accounting or customer problems down the track. Th...

December 1, 2014

Last week the ABC announced cost cutting measures across its business units, mirroring earlier measures by global media counterparts. In recent times well trained journalists have moved into other fields in order to keep employed – public relations, copywriting, market...

November 1, 2014

Engagement is the new black in 2014. Organisations talk about engaging with their audiences. Some create a position of Community Engagement Manager. Others discuss the importance of big data and understanding what's really going on with customers’ interactions (read p...

Please reload

Recent posts

November 30, 2015

February 1, 2015

December 1, 2014

Please reload

Search by tags
Follow me
  • LinkedIn App Icon

SARAH RICHARDSON CONSULTING PTY LTD 0407 800 856 / srichardson@srconsulting.com.au / © All Rights Reserved