Recently appointed to Charley’s Chocolate Advisory Board, my third food tech start up board, and after an immersion tour in their sunny far north Queensland operations, I began thinking about some common themes of my SME consultancy and my for purpose board roles: innovation and why some organisations do well and others not so well in this space. First of all, far north Queensland is such a delightful mix of scenery, agriculture, tourism … My ‘tour’ started with a drop by ac

In recent years I’ve noticed an emphasis on operational excellence. Maybe it’s just my exposure to the not-for-profit sector or a decade working with small to medium sized businesses? Or maybe it’s a newish focus across organisations. Whatever the case, I’m not convinced it’s the right focus. As much as I believe operational processes must be seamless and efficient, I’ve found time and again that the most successful organisations are those that embrace strategy – and I’m talk