Earlier this year, thanks to a Harvard Social Enterprise Scholarship and Sport Australia Women Leaders Grant, I had the pleasure of completing the Harvard Kennedy School of Government/Harvard Business School Performance Management in Non-Profits program. Similar to the AICD Company Directors Course a decade prior, I relished the opportunity to undertake some serious relevant study and to network with inspiring leaders. Similar to the AICD Course, the pre-reading materials we

In recent years I’ve noticed an emphasis on operational excellence. Maybe it’s just my exposure to the not-for-profit sector or a decade working with small to medium sized businesses? Or maybe it’s a newish focus across organisations. Whatever the case, I’m not convinced it’s the right focus. As much as I believe operational processes must be seamless and efficient, I’ve found time and again that the most successful organisations are those that embrace strategy – and I’m talk